Legal
Privacy Policy
Last Updated: June 1, 2026
1. Introduction
BrightSide Home Cleaning LLC respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and share information when you use our website, booking system, phone services, SMS services, and cleaning services.
2. Information We Collect
We may collect:
- Name
- Email address
- Phone number
- Property address
- Home size and property details
- Bedrooms and bathrooms
- Cleaning preferences
- Service frequency and scheduling information
- Customer notes and special instructions
- Booking and payment records
- Call recordings and call transcripts
- Photographs taken for quality assurance purposes
3. How We Use Information
We use collected information to:
- Provide cleaning services
- Schedule appointments
- Process payments
- Provide customer support
- Improve our services
- Train and monitor quality assurance processes
- Analyze website and booking performance
- Send service updates and communications
4. Phone Calls, SMS, and Communications
Calls to BrightSide Home Cleaning LLC may be recorded and transcribed for quality assurance, training, operational, and customer service purposes.
We may send appointment reminders, booking confirmations, payment links, service updates, promotional messages, and other communications related to our services.
You may opt out of SMS messages at any time by replying STOP to a text message.
Marketing messages are only sent where permitted by law and where required consent has been obtained.
5. Payment Information
Payments are processed through Stripe.
BrightSide Home Cleaning LLC does not store complete payment card information on its own servers.
We may retain payment records, transaction history, and related billing information.
6. Third-Party Service Providers
We may share information with trusted service providers that help us operate our business.
- Stripe (payment processing)
- Twilio (phone calls and SMS)
- OpenAI (AI-powered communication services)
- Google Analytics (website analytics)
- Microsoft Clarity (website analytics)
- Meta Pixel (advertising analytics)
- Google Maps and Google Places APIs
- Postmark (email delivery)
7. Cookies and Analytics
Our website may use cookies, analytics tools, and similar technologies to improve performance, understand visitor behavior, measure advertising effectiveness, and improve user experience.
8. Photographs
BrightSide Home Cleaning LLC may take photographs before, during, or after service for quality assurance, documentation, training, operational purposes, or dispute resolution.
We will not publicly share identifiable photographs of a customer's property without permission.
9. Data Security
We use reasonable safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
10. Data Sharing
We do not sell personal information to third parties.
Information may be disclosed when required by law, to protect legal rights, or to facilitate the operation of our services.
11. Your Rights
You may request access to, correction of, or deletion of personal information we maintain about you, subject to applicable legal requirements.
12. Changes to this Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page.
13. Contact Information
BrightSide Home Cleaning LLC
Phone: (253) 265-4520
Email: info@brightsidehomecleaning.com