BrightSide Home Cleaning

Legal

Privacy Policy

Last Updated: June 1, 2026

1. Introduction

BrightSide Home Cleaning LLC respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and share information when you use our website, booking system, phone services, SMS services, and cleaning services.

2. Information We Collect

We may collect:

  • Name
  • Email address
  • Phone number
  • Property address
  • Home size and property details
  • Bedrooms and bathrooms
  • Cleaning preferences
  • Service frequency and scheduling information
  • Customer notes and special instructions
  • Booking and payment records
  • Call recordings and call transcripts
  • Photographs taken for quality assurance purposes

3. How We Use Information

We use collected information to:

  • Provide cleaning services
  • Schedule appointments
  • Process payments
  • Provide customer support
  • Improve our services
  • Train and monitor quality assurance processes
  • Analyze website and booking performance
  • Send service updates and communications

4. Phone Calls, SMS, and Communications

Calls to BrightSide Home Cleaning LLC may be recorded and transcribed for quality assurance, training, operational, and customer service purposes.

We may send appointment reminders, booking confirmations, payment links, payment reminders, scheduling updates, service notifications, review requests, customer support communications, and other service-related messages.

By providing your mobile phone number and opting in to receive SMS communications, you consent to receive text messages from BrightSide Home Cleaning LLC related to appointments, bookings, service updates, customer support, payment requests, review requests, and other service-related communications.

You may opt in to receive SMS messages through our website booking forms, quote request forms, customer service interactions, or by providing consent during phone conversations.

Message frequency may vary depending on your interactions with our business. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP to any text message. For assistance, reply HELP or contact us directly.

Mobile opt-in information and consent data will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

Marketing messages are only sent where permitted by law and where required consent has been obtained.

5. Payment Information

Payments are processed through Stripe.

BrightSide Home Cleaning LLC does not store complete payment card information on its own servers.

We may retain payment records, transaction history, and related billing information.

6. Third-Party Service Providers

We may share information with trusted service providers that help us operate our business.

  • Stripe (payment processing)
  • Twilio (phone calls and SMS)
  • OpenAI (AI-powered communication services)
  • Google Analytics (website analytics)
  • Microsoft Clarity (website analytics)
  • Meta Pixel (advertising analytics)
  • Google Maps and Google Places APIs
  • Postmark (email delivery)

7. Cookies and Analytics

Our website may use cookies, analytics tools, and similar technologies to improve performance, understand visitor behavior, measure advertising effectiveness, and improve user experience.

8. Photographs

BrightSide Home Cleaning LLC may take photographs before, during, or after service for quality assurance, documentation, training, operational purposes, or dispute resolution.

We will not publicly share identifiable photographs of a customer's property without permission.

9. Data Security

We use reasonable safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

10. Data Sharing

We do not sell personal information to third parties.

Mobile phone numbers, SMS opt-in information, and SMS consent records will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

Information may be disclosed when required by law, to protect legal rights, or to facilitate the operation of our services.

11. Your Rights

You may request access to, correction of, or deletion of personal information we maintain about you, subject to applicable legal requirements.

12. Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

13. Contact Information

BrightSide Home Cleaning LLC

Phone: (253) 265-4520
Email: info@brightsidehomecleaning.com